Backend Operations Associate - Logistics & MDM

DHL Global Forwarding; Pasay; On-site; PHP 240,000 - 480,000; Full time

Job summary

DHL Global Forwarding is seeking a detail-oriented back-end specialist to support MDMS services across multiple countries or regions. You will join a larger team, follow SOPs and contribute to continuous improvement while ensuring timely completion of tasks.

Responsibilities include meeting SLAs, coordinating with stakeholders, and ensuring high-quality service. Strong English communication and ERP/MS Office proficiency are required to excel in this role.

Qualifications

• Bachelor's degree in any field; logistics/management degree preferred.
• 0–3 years in BPO or logistics domain is preferred.
• Freight experience will be preferred.
• Proficiency in MS Office and strong English communication are required.

Responsibilities

• Understand station's or country's documentation requirements and ensure SOP-compliant execution.
• Meet department SLAs and key performance indicators per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high-quality service through timely and accurate completion of tasks.
• Collaborate with colleagues to identify solutions and improve service to partners.
• Flag challenges promptly to supervisor and business partner.
• Coordinate with stakeholders for regular communication and information flow.

Skills

Effective English communication

Customer-centric mindset

Analytical reasoning

MS Office proficiency

Education

Bachelor's degree (any)

Tools

MS Office

ERP exposure

Job description

DHL Global Forwarding is seeking a detail-oriented back-end specialist to support MDMS services across multiple countries or regions. You will join a larger team, follow SOPs and contribute to continuous improvement while ensuring timely completion of tasks.

Responsibilities include meeting SLAs, coordinating with stakeholders, and ensuring high-quality service. Strong English communication and ERP/MS Office proficiency are required to excel in this role.