Associate -RFR

DHL Global Forwarding; Pasig; In loco; PHP 300.000 - 520.000; Tempo pieno

Descrizione del lavoro

DHL Global Forwarding Philippines seeks a back-end services specialist for the ocean freight line to support one or more services across stations, countries or regions, ensuring timely and accurate task completion and contributing to continuous improvement initiatives.

You will work with a larger team, adhere to SOPs, meet SLA targets, and collaborate with stakeholders to optimize service delivery and customer satisfaction.

Competenze

• Bachelor's degree required or equivalent qualification.
• 0–3 years of experience in BPO or logistics preferred.
• Air Freight experience is a plus.
• Good knowledge of MS Office and ERP exposure.
• Strong English communication, both written and verbal.
• Customer-centric mindset with analytical thinking.

Mansioni

• Understand station/country documentation requirements and execute as SOPed.
• Meet department SLAs and KPI targets per guidelines.
• Operate services according to shifts, countries, or regions.
• Deliver high-quality service through timely, accurate task completion.
• Collaborate with colleagues to share best practices and improve service.
• Flag challenges to supervisor and partner promptly and coordinate with stakeholders.

Conoscenze

Effective English communication

MS Office proficiency

ERP experience

Air Freight experience

Customer-centric mindset

Analytical thinking

Formazione

Bachelor's degree (any)

Logistics/Management background advantageous

Strumenti

MS Office

ERP systems

Descrizione del lavoro

Job Description

In this role, you will have the opportunity to work upon one or more back-end services for the ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity