Associate - Customs

DHL Global Forwarding; Pasay; Presencial; PHP 240.000 - 480.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding in the Philippines seeks a backend specialist to support Customs services across multiple stations and regions. You will work within a team to ensure timely, accurate task completion and share best practices for service improvement.

The role emphasizes English communication, ERP familiarity, and a customer-centric approach, with potential shift-based duties across countries/regions.

Formación

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office

Responsabilidades

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are met as per the delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and opportunities to improve the service to our partners.
• Flag challenges in operations to the supervisor and business partner in a timely manner.
• Coordinate with stakeholders for regular communication and flow of information as defined for the service.

Conocimientos

English communication

Logical reasoning

Customer centricity

Shift/regions coordination

Educación

Bachelor's degree (any)

Logistics/Management degree advantage

Herramientas

MS Office

ERP exposure

Descripción del empleo

In this role, you will have the opportunity to work upon one or more back-end services for the Customs service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity