Retention Specialist (Business to Business)

Australian Outsource Desk Inc.; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO

Government-mandated benefits (SSS/Phil

Paid vacation and sick leave

Job summary

Australian Outsource Desk Inc. is seeking a motivated B2B Retention Specialist to join the Internal Sales Team. The office-based role is in Sto. Domingo, Angeles City, focusing on retaining Australian business clients and reducing churn.

The candidate will proactively engage clients, address concerns, and collaborate with internal teams to provide solutions. It requires 1–2 years in relevant roles and strong negotiation skills.

Qualifications

• 1–2 years of experience in B2B sales, account management, customer retention, client success, or related roles.
• Strong communication and negotiation skills.
• Able to meet targets and KPIs.
• Comfortable working independently and managing multiple client accounts.

Responsibilities

• Manage and maintain relationships with existing B2B clients.
• Proactively contact clients to understand needs, concerns, and satisfaction.
• Handle client concerns and coordinate with internal teams for solutions.
• Identify risks of client cancellation and take timely action.
• Conduct follow-ups to strengthen relationships and promote services.
• Identify opportunities for account growth, upselling, and relevant services.
• Maintain records of client interactions, concerns, and follow-ups.
• Meet retention, engagement, and sales KPIs.

Skills

B2B sales

Account management

Customer retention

Negotiation

Relationship building

Tools

MS Office

Google Workspace

Job description

Retention Specialist (Business to Business)

Australian Outsource Desk Inc is looking for a motivated and results-driven B2B Retention Specialist to join our Internal Sales Team. This is an office-based position in Sto. Domingo, Angeles City focused on maintaining strong relationships with Australian business clients, reducing client churn, and identifying business opportunities.

Key Responsibilities

• Manage and maintain relationships with existing B2B clients.

• Proactively contact clients to understand their needs, concerns, and satisfaction.

• Handle client concerns and work with internal teams to provide appropriate solutions.

• Identify potential risks of client cancellation or disengagement and take timely action.

• Conduct follow-ups with existing clients to strengthen business relationships.

• Promote outsourcing services and staffing solutions based on client requirements.

• Identify opportunities for account growth, upselling, and relevant services.

• Maintain accurate records of client interactions, concerns, and follow-up activities.

• Meet assigned retention, client engagement, and sales KPIs.

Qualifications

• At least 1–2 years of experience in B2B sales, account management, customer retention, client success, collections, business development, or a related role.

• Experience handling Australian clients is an advantage.

• Strong communication and negotiation skills.

• Confident in handling client concerns and objections.

• Results-oriented with good follow-up and relationship-building skills.

• Able to work independently and manage multiple client accounts.

• Comfortable working with sales targets and KPIs.

• Proficient in Microsoft Office and Google Workspace.

Work Details

• Location: Angeles City, Pampanga – Office-Based

• Schedule: Monday to Friday

• Shift: Permanent Morning Shift aligned with Australian business hours (6am to 3pm PHT)

• Employment Type: Full-Time, Permanent

• Start: Immediate

Benefits

• Competitive salary, negotiable based on experience and skills

• HMO

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• Paid Vacation Leave/s and Sick Leave/s

• Stable long-term career opportunities