Retail Store Supervisor

Private Advertiser; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Private Advertiser in Metro Manila seeks a seasoned retail operations leader to drive sales, service quality, and store readiness across our network.

You will supervise teams, coach staff, enforce policy compliance, and coordinate with Sales, Operations, Marketing, and Technical units to deliver a consistently excellent customer experience.

Qualifications

• Proven leadership in retail/store operations and team management.
• Direct experience in lead generation, quotation management, and sales closing.
• Strong problem solving and escalation skills for customer issues.
• Detail-oriented with strict adherence to store policies and procedures.
• Excellent interpersonal and communication skills to motivate teams.

Responsibilities

• Monitor lead generation and quotation activities to meet targets.
• Provide hands-on sales support and assist Wood Specialists.
• Ensure high-quality customer service throughout store visits.
• Coach, motivate, and retain store staff; address performance concerns.
• Maintain store facilities, displays, and customer amenities to standard.
• Document store activities, incidents and customer complaints; report to management.
• Monitor product availability and store resources to ensure readiness.
• Coordinate with Sales, Operations, Marketing, and Technical teams for smooth operations.

Skills

Proven Leadership

Sales Acumen

Problem Solving & Escalation

Operational Discipline

Interpersonal Skills

Job description

JOB DESCRIPTION

• Sales & Lead Support: Monitor and ensure that lead generation and quotation activities of all store personnel are aligned with established standards and targets. Provide hands-on sales support by assisting Wood Specialists in presenting products, addressing customer needs, and closing sales opportunities.

• Customer Service Excellence: Ensure that every customer receives a consistent and high-quality experience throughout their store visit. Handle, resolve, and appropriately escalat customer concerns and complaints to ensure timely and satisfactory resolution.

• Team Development & Retention: Identify employee performance, discipline, training, and development needs. Implement appropriate coaching, motivation, and retention initiatives, and recommend solutions to address employee concerns and improve team performance.

• Store Operations & Facility Management: Ensure that store facilities, equipment, displays, and customer amenities are properly maintained and meet established standards. Enforce the consistent implementation of store policies, systems, procedures, and operational guidelines.

• Documentation & Reporting: Maintain accurate and timely documentation of store activities, operational issues, incidents, customer complaints, and other relevant matters. Prepare and submit required reports to management for proper monitoring and follow-through.

• Inventory & Store Readiness: Monitor product availability, showroom displays, samples, and other store resources to ensure the store is properly maintained and ready to serve customers.

• Performance Monitoring: Monitor store and personnel performance against established sales, lead generation, customer service, and operational targets, and recommend appropriate actions to address gaps.

• Cross-Functional Coordination: Coordinate with Sales, Operations, Marketing, Technical, and other relevant teams to ensure smooth store operations and timely resolution of customer and operational concerns.

QUALIFICATIONS

• Proven Leadership: Strong track record in overseeing retail or store operations, managing teams, and driving sales and profitability targets.

• Sales Acumen: Direct experience in lead generation, quotation management, and closing sales in a consultative or specialist retail environment.

• Problem Solving & Escalation: Excellent conflict-resolution skills with a proven ability to handle difficult customer grievances and team disciplinary matters.

• Operational Discipline: A detail-oriented approach to maintaining facility standards and enforcing strict compliance with company systems and procedures.

• Interpersonal Skills: Strong communication abilities to effectively motivate personnel, collaborate with specialists, and manage customer experiences.