Retail Store Officer (SM Sta. Rosa)

Smart Communications, Inc.; Laguna; On-site; PHP 180,000 - 280,000; Full time

Job summary

Smart Communications, Inc. in Laguna is seeking a proactive frontline sales professional to drive revenue by offering digital solutions, upgrading plans, and promoting value-added services to customers.

You will resolve inquiries, build trust-based relationships, solicit feedback, and handle VIP clients while cross-selling and upselling to expand the customer base and meet targets. The role requires at least 1 year in a sales-related frontline position, a college degree, and on-site work in

Qualifications

• College graduate, preferably in Sales and Marketing, Business Management, or related courses.
• At least 1 year of work experience in a sales-related frontliner role, such as QSR crew or customer service agent.

Responsibilities

• Deliver targets through comprehensive digital solutions to customers.
• Increase revenue by upgrading plans, promoting value-added services, and referrals.
• Ensure first contact resolution and high-quality service by identifying needs and building trust.
• Solicit feedback and maintain relationships, including VIP handling.
• Cross-sell and upsell while acquiring new customers through proactive engagement.
• Observe daily sales/aftersales, cashiering, and inventory processes.

Skills

Customer service

Sales

Upselling

Education

College graduate (Sales/Marketing or related)

Job description

• Delivers target through comprehensive digital solutions to customers.
• Increases revenue through upgrade of plans/packages, promotion of value-added services, and endorsement of referrals by effectively assessing customer needs.
• Ensures first contact resolution and quality/customer service standards by identifying customer needs, building trust-based relationships, and providing appropriate solutions.
• Proactively solicits customer feedback and maintains relationships with customers, including VIP handling.
• Builds long-term customer relationships, handles inquiries, requests, and complaints, and acquires new customers through cross-selling and upselling.

Administrative

• Observes daily routine, sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving post-review findings, individual inventory variance, and pending transactions in individual worklists.
• Handles inventory operations as needed for LCSO assigned as Inventory Operations reliever.
• Ensures service fulfillment delivery for services covered by commercial agreements with affiliated companies such as PLDT and Cignal.
• Handles Infinity sales and aftersales transactions.

Education

College graduate, preferably in Sales and Marketing, Business Management, or related courses.

Work Experience

At least 1 year of work experience in a sales-related frontliner role, such as QSR crew or customer service agent.