Retail Store Officer (SM Sta. Rosa)

Smart Communications, Inc.; Calamba; In loco; PHP 223.000 - 335.000; Tempo pieno

Descrizione del lavoro

Smart Communications, Inc. is seeking a frontline sales/customer service professional in Laguna, Philippines. The role focuses on delivering digital solutions, promoting plan upgrades, and referrals while maintaining strong customer relationships.

Candidates should have at least 1 year in sales or customer service, with a college degree in Sales/Marketing/Business. The position emphasizes upselling, aftersales support, and ensuring high-quality service delivery.

Competenze

• 1 year of work experience in a sales-related frontliner role.
• Sales and customer service background preferred.
• College graduate in relevant field.

Mansioni

• Delivers target through comprehensive digital solutions to customers.
• Promotes plan upgrades, value-added services, and referrals.
• Maintains VIP relationships and proactive retention calls.
• Ensures first contact resolution and quality customer service.
• Cross-sells and upsells to acquire new customers.
• Handles inquiries, requests, and complaints efficiently.

Conoscenze

Customer needs analysis

Relationship building

Upselling

Customer service

Formazione

College graduate (Sales/Marketing/Business)

Descrizione del lavoro

Job Overview:

Functional

• Delivers target through comprehensive digital solutions to customers.
• Increases revenue through upgrade of plans/packages, promotion of value-added services, and endorsement of referrals by effectively assessing customer needs.
• Handles proactive retention callouts via Cosmo.
• Ensures first contact resolution and quality/customer service standards by identifying customer needs, building trust-based relationships, and providing appropriate solutions.
• Proactively solicits customer feedback and maintains relationships with customers, including VIP handling.
• Builds long-term customer relationships, handles inquiries, requests, and complaints, and acquires new customers through cross-selling and upselling.

Administrative

• Observes daily routine, sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving post-review findings, individual inventory variance, and pending transactions in individual worklists.
• Handles inventory operations as needed for LCSO assigned as Inventory Operations reliever.
• Ensures service fulfillment delivery for services covered by commercial agreements with affiliated companies such as PLDT and Cignal.
• Handles Infinity sales and aftersales transactions.

Education

College graduate, preferably in Sales and Marketing, Business Management, or related courses.

Work Experience

At least 1 year of work experience in a sales-related frontliner role, such as QSR crew or customer service agent.

Location:

• Santa Rosa, Laguna