Retail Store Officer - SM City Cagayan De Oro

Smart Communications, Inc.; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

Smart Communications, Inc. is hiring a Retail Store Officer for SM City Cagayan de Oro.

You will blend sales, customer service, and digital solutions knowledge to guide customers to the right mobile, broadband, and service plans while delivering memorable experiences. In this fast-paced retail environment, you’ll drive store performance by meeting revenue targets, upselling relevant add-ons, handling inquiries, and building lasting customer relationships.

Qualifications

• College graduate, preferably in Sales and Marketing, Business Management, or related fields.
• Minimum 1 year of customer-facing or sales experience (retail/sales or service industries).

Responsibilities

• Deliver sales and revenue targets by recommending mobile, broadband, and digital solutions.
• Promote plan upgrades, value-added services, and referrals to drive growth.
• Resolve customer inquiries with timely solutions and first-contact resolution.
• Build long-term customer relationships through proactive engagement and VIP handling.
• Follow customer journey standards across sales, aftersales, and service fulfillment.
• Manage store operations including sales, cashiering, and inventory with policy adherence.
• Complete Infinity sales and aftersales transactions and maintain product knowledge.

Skills

Customer service

Sales

Upselling

Retail operations

Education

College degree

Job description

Ready to be the face of one of the country's leading telecommunications brands and help customers stay connected every day?

As a Retail Store Officer, you'll combine sales, customer service, and digital solutions expertise to help customers find the right products, services, and plans for their needs. You'll play a key role in driving store performance by delivering excellent customer experiences, growing revenue through upselling and cross-selling opportunities, and resolving customer concerns with confidence and care.

You'll work directly with customers in a fast-paced retail environment at SM City Cagayan de Oro, gaining exposure to telecommunications products, digital services, and customer relationship management. We welcome applicants from diverse backgrounds who are eager to learn, serve customers, and build a rewarding career in retail operations.

What You'll Do

• Deliver sales and revenue targets by recommending the right mobile, broadband, and digital solutions based on customer needs.
• Promote plan upgrades, value-added services, affiliated products, and referral opportunities to maximize customer value and business growth.
• Resolve customer inquiries, requests, and concerns by providing timely solutions and ensuring first-contact resolution whenever possible.
• Build long-term customer relationships through proactive engagement, retention initiatives, feedback gathering, and VIP customer handling.
• Execute the prescribed customer journey standards across sales, aftersales, virtual support, and service fulfillment transactions.
• Manage store operations by following sales, cashiering, inventory, compliance, and aftersales processes while ensuring accuracy and policy adherence.
• Complete Infinity sales and aftersales transactions, monitor market trends, and maintain required product knowledge and training certifications.

What We're Looking For

• College graduate, preferably in Sales and Marketing, Business Management, or related courses.
• At least 1 year of experience in a customer-facing or sales-related role such as retail sales, customer service, hospitality, food service, or similar industries.
• Strong interest in sales, customer engagement, and relationship management.
• Comfortable working in a retail store environment and interacting with customers daily.
• Background in Telco, FMCG, Insurance, service companies, trade marketing, franchising, or related industries is an advantage.