Telecom Retail Specialist - Customer Growth & Service

Smart Communications, Inc.

Naga

On-site

PHP 180,000 - 240,000

Full time

14 days+

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Job summary

Smart Communications, Inc. is seeking a Retail Store Officer to join our team at SM City Naga. You will combine sales, customer service, and digital solutions expertise to help customers choose the right products, services, and plans while delivering exceptional experiences.

You will upsell and cross-sell to grow revenue, resolve concerns with confidence, and build lasting customer relationships in a fast-paced retail environment. A background in Telco or related industries is an advantage.

Qualifications

Bachelor’s/College degree required or preferred.
Minimum 1 year in a customer-facing or sales role.
Strong interest in sales, customer engagement, and relationship management.

Responsibilities

Meet sales and revenue targets by recommending mobile, broadband, and digital solutions.
Promote plan upgrades, value-added services, and referrals.
Resolve customer inquiries with timely, first-contact resolution.
Build long-term relationships through proactive engagement and VIP handling.
Follow prescribed customer journey standards across sales, aftersales, and service fulfillment.
Manage store operations including cashiering, inventory, and policy adherence.
Complete Infinity sales and aftersales transactions and stay updated on product knowledge.