Retail Store Officer (SM Puerto Princesa)

Smart Communications, Inc.; Puerto Princesa; Sur place; PHP 223 000 - 335 000; Plein temps

Résumé du poste

Smart Communications, Inc. is seeking a frontliner salesperson responsible for delivering digital solutions to customers in a fast-paced environment. The role focuses on upgrading plans, promoting value-added services, and referrals by accurately assessing customer needs.

The position requires at least 1 year of sales-related experience, preferably in customer service or quick-serve settings, with a goal of achieving target-driven results while maintaining high service standards.

Qualifications

• College graduate, preferably in Sales and Marketing, Business Management, or related courses.
• At least 1 year of work experience in a sales-related frontliner role (e.g., QSR crew or customer service agent).

Responsabilités

• Delivers target through comprehensive digital solutions to customers.
• Increases revenue through upgrading plans, promotion of value-added services, and referrals by assessing customer needs.
• Ensures first contact resolution and quality/customer service standards by identifying needs and providing solutions.
• Proactively solicits customer feedback and maintains relationships, including VIP handling.
• Builds long-term customer relationships and handles inquiries, requests, and complaints, including cross-selling and upselling.

Connaissances

Customer service

Sales

Upselling

Cross-selling

Formation

College degree in Sales/Marketing or Business Management

Description du poste

• Delivers target through comprehensive digital solutions to customers.
• Increases revenue through upgrade of plans/packages, promotion of value-added services, and endorsement of referrals by effectively assessing customer needs.
• Ensures first contact resolution and quality/customer service standards by identifying customer needs, building trust-based relationships, and providing appropriate solutions.
• Proactively solicits customer feedback and maintains relationships with customers, including VIP handling.
• Builds long-term customer relationships, handles inquiries, requests, and complaints, and acquires new customers through cross-selling and upselling.

Administrative

• Observes daily routine, sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving post-review findings, individual inventory variance, and pending transactions in individual worklists.
• Handles inventory operations as needed for LCSO assigned as Inventory Operations reliever.
• Ensures service fulfillment delivery for services covered by commercial agreements with affiliated companies such as PLDT and Cignal.
• Handles Infinity sales and aftersales transactions.

Education

College graduate, preferably in Sales and Marketing, Business Management, or related courses.

Work Experience

At least 1 year of work experience in a sales-related frontliner role, such as QSR crew or customer service agent.