Telecom Store Sales & Service Pro

Smart Communications, Inc.

Butuan

On-site

PHP 180,000 - 300,000

Full time

2 days ago

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Job summary

Smart Communications, Inc. is seeking a Retail Store Officer for SM City Butuan. The role blends sales, customer service, and digital solutions expertise to help customers choose the right products, services, and plans, while driving store performance and revenue growth.

You will engage with customers daily in a fast-paced retail environment, upsell solutions, and resolve concerns with confidence and care. This position offers opportunities to build customer relationships and advance in retail

Qualifications

College graduate in Sales and Marketing, Business Management, or related courses.
1+ year of experience in customer-facing or sales-related role such as retail sales, customer service, hospitality, or similar industries.

Responsibilities

Deliver sales and revenue targets by recommending the right mobile, broadband, and digital solutions to customers.
Promote plan upgrades and value-added services to maximize customer value and business growth.
Resolve customer inquiries with timely solutions and aim for first-contact resolution.
Build long-term customer relationships through proactive engagement and VIP handling.
Follow prescribed customer journey standards across sales, aftersales, virtual support, and service fulfilment.
Manage store operations including sales, cashiering, inventory, compliance, and aftersales processes.