Retail Sales Associate

Singapore Straits Wine Company Pte Ltd; Santo Niño 1st; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health Insurance

Staff Discount

Sales Commission

Performance Bonus

Staff Training

Professional Development

Medical benefit

Job summary

Singapore Straits Wine Company Pte Ltd is seeking a Retail Sales Associate in the Philippines to support day-to-day store operations and ensure an exceptional customer experience. You will upsell wines, handle transactions, maintain clean visual merchandising, and follow food hygiene and safety guidelines.

Work closely with HQ teams and participate in promotions and events while building strong customer relationships. The role offers staff discounts, commissions, and ongoing training.

Qualifications

• Experience in wine sales or F&B preferred.
• Passion for wines.
• WSET or food hygiene certificates an advantage.
• Well organized and a team player.

Responsibilities

• Deliver excellent customer service and handle inquiries politely.
• Upsell wines and related products to customers.
• Process transactions accurately and balance cash/ POS at close.
• Maintain store presentation, stock counts and merchandising standards.
• Coordinate with HQ teams and participate in sales campaigns.

Skills

Customer service

Upselling

Cash handling

Team player

Wine knowledge

Tools

POS system

Job description

Job Title - Retail Sales Associate

The Retail Sales Associate to be responsible for day-to-day operations in an assigned store. He/she will participate in any sales campaigns and in additional, he/she will ensure and deliver a smooth customer experience by aligning the fulfillment of the store’s sales target orders.

This job responsibilities shall include but not be limited to:

Job description

• Work closely with HQ teams and Stakeholders.

• Maintain smooth operations & standard of work.

• Ensure excellent customer service experience to customer.

• Upsell wines to customers and cross sell related products.

• Placing the needs and preferences of customers, provide personalized assistance and build strong customer relationships.

• Inform & promote in-house promotions, members program and upcoming events to customer.

• Ensure all customers’ enquiries, issues are handled quickly and effectively in a helpful and friendly manner.

• Maintain store cleanliness, visual merchandising, presentation.

• Provide a clean, comfortable, and convenient shopping experience.

• Ensure food hygiene & workplace safety guidelines are strictly followed.

• Manage and maintain the stock on hand inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.

• Responsible for accurately processing customer transactions, handling of cash and operating POS system. Attention to detail and accuracy to ensure smooth efficient checkout process.

• Perform checks of the store’s count and reconcile cash register, review, and update any necessary reports or documentation before securing the store and leaving for the day.

• Any other operational duties assigned by Management.

Requirements:

• Prior experience in wine sales is preferred or experience in F&B and/or wine bar.

• Passion in wines

• WSET certified/ food & hygiene certificate will be an added advantage.

• Well organized and good team player

Benefits:

• Professional Development

• Health Insurance

• Medical benefit

• Staff Discount

• Staff Training

• Sales Commission

• Performance Bonus