Retail Experience Champion

Globe Telecom, Inc.; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom, Inc. seeks a Customer Experience Ambassador to optimize retail store performance through exceptional service, efficient operations, and sales focus. You will guide daily activities, demonstrate products, and support customers from entry to after-sales follow-up.

The role emphasizes achieving sales targets, maintaining 5S standards, and ensuring compliance with Iris system procedures while collaborating with a high-performing team.

Qualifications

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations.
• Handle documents and cash transactions accurately.
• Maintain clean 5S-compliant workstation.

Responsibilities

• Oversee daily store operations to meet targets.
• Implement strategies to improve customer experience and service levels.
• Achieve sales and revenue targets for the store.
• Ensure timely and accurate processing of transactions and after-sales follow-up.
• Adhere to shift schedules and attendance policies.
• Support inventory and cashiering duties as needed.

Skills

Customer service

Cashiering

Visual merchandising

Store operations

Team leadership

Tools

Iris system

Job description

Globe Telecom, Inc. seeks a Customer Experience Ambassador to optimize retail store performance through exceptional service, efficient operations, and sales focus. You will guide daily activities, demonstrate products, and support customers from entry to after-sales follow-up.

The role emphasizes achieving sales targets, maintaining 5S standards, and ensuring compliance with Iris system procedures while collaborating with a high-performing team.