Customer Experience & Sales Champion

Globe Group; Dumaguete; On-site; PHP 201,000 - 268,000; Full time

Job summary

Globe is seeking a Customer Experience Ambassador in Dumaguete to optimize store performance, ensure exceptional customer service, and drive sales. The role involves overseeing daily operations, executing customer-first strategies, and meeting sales targets.

Key duties include assisting walk-in subscribers, conducting product demonstrations, handling cashiering, and coordinating with support teams to ensure smooth after-sales processes.

Qualifications

• Experience in retail customer service and sales.
• Ability to perform cashiering and payments.
• Strong attention to 5S standards and cleanliness.
• Must adhere to shift schedules and attendance policy.

Responsibilities

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations.
• Process documents received from subscribers and ensure timely transmission to relevant groups.
• Monitor after-sales transactions and resolve issues.
• Encode transactions passed to other support groups and ensure proper documentation.

Skills

Customer service

Sales

Visual merchandising

Store team leadership

Tools

Iris system

Job description

Globe is seeking a Customer Experience Ambassador in Dumaguete to optimize store performance, ensure exceptional customer service, and drive sales. The role involves overseeing daily operations, executing customer-first strategies, and meeting sales targets.

Key duties include assisting walk-in subscribers, conducting product demonstrations, handling cashiering, and coordinating with support teams to ensure smooth after-sales processes.