Customer Experience Ambassador

Globe Group; Dumaguete; On-site; PHP 201,000 - 268,000; Full time

Job summary

Globe is seeking a Customer Experience Ambassador in Dumaguete to optimize store performance, ensure exceptional customer service, and drive sales. The role involves overseeing daily operations, executing customer-first strategies, and meeting sales targets.

Key duties include assisting walk-in subscribers, conducting product demonstrations, handling cashiering, and coordinating with support teams to ensure smooth after-sales processes.

Qualifications

• Experience in retail customer service and sales.
• Ability to perform cashiering and payments.
• Strong attention to 5S standards and cleanliness.
• Must adhere to shift schedules and attendance policy.

Responsibilities

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations.
• Process documents received from subscribers and ensure timely transmission to relevant groups.
• Monitor after-sales transactions and resolve issues.
• Encode transactions passed to other support groups and ensure proper documentation.

Skills

Customer service

Sales

Visual merchandising

Store team leadership

Tools

Iris system

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Customer Experience Ambassador is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

DUTIES AND RESPONSIBILITIES:

• Assist walk-in subscribers with their concerns and queries.

• Sells all products and services to walk in customers.

• Performs product demonstrations.

• Accept, screen, evaluate and approve of documents received from subscribers,

• Practice timely and efficient customer delivery thereby achieving targets for the

• entire team

• Complies to agreed shift schedules.

• Complies to attendance policy including pre approval of OT availment.
  Keep his/her own workplace always clean, compliant to established 5S standards

compliant to the established policies set by the company.

• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory

• Custodian).

• Ensure proper monitoring and resolution of after-sales transactions.

• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.

• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.

• Able to function as custodian or cashier as the need arises.

KPIs:

• Achieve Store’s sales & revenue targets

• Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made

• Achieve all standards in SLA- all transactions

• Achieve minimal or ZERO exceptions

• Full training compliance i.e. attendance and passing of all examinations.

TOP 3-5 DELIVERABLES:

• Achieving and exceeding sales targets.

• Maintaining high levels of customer satisfaction.

• Implementing effective visual merchandising strategies.

• Optimizing store operations for efficiency and profitability.

• Developing and leading a high-performing store team.

Certifications:

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.