Retail Education Executive

Topserve Service Solutions, Inc.; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Job summary

A leading service solutions company in the Philippines is seeking an experienced Education Executive to enhance their craftsmanship philosophy through impactful education and coaching. The role involves delivering in-store training, identifying training needs, and collaborating with various teams. The ideal candidate should have 3-5 years of relevant experience and be fluent in English. This position is primarily field-focused, requiring travel for training and store visits.

Qualifications

• 3–5 years’ experience in education, training, retail, or brand roles.
• Fluency in English with strong presentation and facilitation skills.
• Passionate about fragrance and client experience.
• High emotional intelligence and relationship-building skills.
• Comfortable with reporting and KPIs.
• Willing to travel for store visits.

Responsibilities

• Deliver face-to-face training and coaching in stores.
• Monitor Mystery Shopper results and improve service standards.
• Support lifestyle marketing through partnerships.
• Track training performance and prepare reports.
• Collaborate with Retail, Marketing, and Education teams.

Skills

Training and coaching

Presentation skills

Relationship-building

Reporting and KPI management

Tools

Microsoft Office

Job description

We are looking for an Education Executive to elevate Le Labo’s craftsmanship philosophy through impactful education, in-store coaching, and meaningful partnerships. This is a field-focused role (70% in-store), empowering our lab souls with strong product knowledge, service excellence, and sensorial storytelling.

What You’ll Do

• Deliver face-to-face training, coaching, and mentoring in stores to drive productivity and client engagement
• Identify training needs and support onboarding, Quarterly Dispatch, and new product launches.
• Monitor Mystery Shopper results and implement action plans to improve service standards
• Conduct regular in-store coaching using Le Labo tools and KPIs
• Support lifestyle marketing through 1:1 sessions and amenities partnerships
• Identify, pitch, and manage local amenities partners aligned with Le Labo’s brand DNA
• Track training performance and prepare monthly education and partnership reports
• Collaborate cross-functionally with Retail, Marketing, Consumer Engagement, and Global Education teams

What We’re Looking For

• 3–5 years’ experience in education, training, retail, or brand roles
• Fluent in English with strong presentation and facilitation skills
• Passion for fragrance, craftsmanship, and client experience
• Relationship-builder with high emotional intelligence
• Comfortable with reporting, KPIs, and Microsoft Office tools
• Willing to travel for store visits and partner trainings