Retail Education and Partnership Executive

Topserve Service Solutions, Inc.; Makati; Presencial; PHP 480.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Government Mandated Benefits

Descripción de la vacante

A leading service solutions company is seeking a Retail Education and Partnership Executive in Makati. The role focuses on in-store training, coaching, and partnerships, requiring 3-5 years of experience in education or retail. Ideal candidates should have a passion for fragrance, strong communication skills, and be comfortable with KPIs and reporting. This is a field-focused role that involves significant travel for store visits and partner trainings, ensuring excellence in client engagement and product knowledge.

Formación

• 3–5 years’ experience in education, training, retail, or brand roles.
• Passion for fragrance, craftsmanship, and client experience.
• Comfortable with reporting and KPI analysis.
• Relationship-builder with high emotional intelligence.
• Comfortable with reporting, KPIs, and Microsoft Office tools.
• Willing to travel for store visits and partner trainings.

Responsabilidades

• Deliver face-to-face training, coaching, and mentoring in stores.
• Identify training needs and support onboarding and new product launches.
• Monitor Mystery Shopper results and implement action plans.
• Conduct regular in-store coaching using Le Labo tools and KPIs.
• Support lifestyle marketing through 1:1 sessions and amenities partnerships.
• Identify, pitch, and manage local amenities partners aligned with Le Labo’s brand DNA.
• Track training performance and prepare monthly education and partnership reports.
• Collaborate cross-functionally with Retail, Marketing, Consumer Engagement, and Global Education teams.

Conocimientos

Fluent in English

Strong presentation skills

Facilitation skills

Relationship-building

High emotional intelligence

KPI reporting

Microsoft Office tools

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Retail Education and Partnership Executive

Topserve Service Solutions, Inc.

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

We are looking for an Education Executive to elevate Le Labo’s craftsmanship philosophy through impactful education, in-store coaching, and meaningful partnerships. This is a field-focused role (70% in-store), empowering our lab souls with strong product knowledge, service excellence, and sensorial storytelling.

What You’ll Do

• Deliver face-to-face training, coaching, and mentoring in stores to drive productivity and client engagement
• Identify training needs and support onboarding, Quarterly Dispatch, and new product launches.
• Monitor Mystery Shopper results and implement action plans to improve service standards
• Conduct regular in-store coaching using Le Labo tools and KPIs
• Support lifestyle marketing through 1:1 sessions and amenities partnerships
• Identify, pitch, and manage local amenities partners aligned with Le Labo’s brand DNA
• Track training performance and prepare monthly education and partnership reports
• Collaborate cross-functionally with Retail, Marketing, Consumer Engagement, and Global Education teams

What We’re Looking For

• 3–5 years’ experience in education, training, retail, or brand roles
• Fluent in English with strong presentation and facilitation skills
• Passion for fragrance, craftsmanship, and client experience
• Relationship-builder with high emotional intelligence
• Comfortable with reporting, KPIs, and Microsoft Office tools
• Willing to travel for store visits and partner trainings