Boutique Manager (HERMÈS PERFUME & BEAUTY)

Specialty Lifestyle Concepts, Inc.; Pasay; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Specialty Lifestyle Concepts, Inc. in Metro Manila seeks a seasoned Sales Leader to drive boutique sales, elevate client experiences, and lead a high-performing team in luxury beauty retail.

You will partner with cross-functional teams to align launches, merchandising, and client engagement strategies. The role requires at least 5 years in luxury beauty retail management with a proven ability to coach and develop staff while delivering exceptional service.

Qualifications

• Minimum 5 years of managerial experience in luxury beauty retail.
• Bachelor’s Degree in any field.
• Strong leadership and client service orientation.

Responsibilities

• Drive boutique sales targets and brand objectives through strategic planning and client engagement.
• Lead and develop the Sales Team to exceed goals.
• Deliver elevated clienteling experiences through storytelling and personalized service.
• Ensure CRM initiatives and client development strategies are executed.
• Monitor performance, client feedback, and KPIs to drive growth.
• Collaborate with Commercial, Marketing, Operations and Supply Chain for launches and merchandising.
• Oversee daily boutique operations and inventory alignment with market needs.
• Support recruitment, staffing, and onboarding for the team.

Skills

Leadership

Make-up certs

Analytical

Organizational

Communication

Fast-paced

Education

Bachelor's Degree

Job description

YOU WILL

(Responsibilities include but are not limited to the following):

DUTIES AND RESPONSIBILITIES

Sales Leadership and Client Experience

• Drive the achievement of boutique sales targets and brand objectives through strategic planning, team leadership, and exceptional client engagement.

• Lead, motivate, and develop the Sales Team to consistently exceed individual and boutique sales goals.

• Uphold standards of the brand by delivering elevated clienteling experiences through storytelling, personalized service, and exceptional client care.

• Monitor and evaluate the performance of the Sales Team in acquiring, developing, and retaining long-term client relationships.

• Ensure the effective execution of CRM initiatives and client development strategies to strengthen client loyalty and expand the boutique’s client database.

• Analyze client feedback, boutique performance, and customer insights to continuously improve service standards and client satisfaction.

• Handle escalated client concerns and complaints professionally and promptly to maintain a seamless luxury experience and client satisfaction.

• Analyze sales performance, client trends, and boutique KPIs to forecast business opportunities and implement strategies to drive traffic and revenue growth.

• Partner closely with Commercial, Marketing, Operations, and Supply Chain teams to support launches, animations, visual merchandising, and in-store initiatives.

Boutique Operations

• Oversee the daily operations of the boutique, ensuring compliance with company policies, operational procedures, and luxury retail standards.

• Work closely with the Cashier and support functions to ensure accuracy and consistency in transactional processes, reporting, and financial controls.

• Analyze client demand, sales trends, and product assortments to ensure the boutique’s inventory align with market and client needs.

• Supervise inventory movements, including shipments, replenishments, and stock accuracy, while ensuring adherence to inventory control procedures.

• Ensure proper product handling, quality control, and accurate reporting of damages, discrepancies, or stock concerns.

• Lead the execution of visual merchandising standards and boutique presentation in accordance with brand guidelines.

• Ensure the boutique maintains impeccable housekeeping, maintenance, safety, and overall store appearance reflective of the brand standards.

Team Management and Administration

• Support recruitment and hiring initiatives for the Boutique team, including candidate assessments and onboarding activities as needed.

• Prepare and manage staff schedules, rotations, rest days, and leave requests to ensure optimal boutique coverage.

• Provide support for boutique opening initiatives as needed, including coordination and operational preparations to ensure a smooth opening.

• Foster strong professional relationships with internal departments, mall administrators, contractors, suppliers, and external partners.

• Perform other duties and responsibilities that may be assigned by management from time to time.

TO BE SUCCESSFUL IN THE ROLE

Education

Bachelor’s Degree in any field

Work Experience

Minimum of 5 years of managerial experience in luxury beauty retail.

Competency / Training / Skills Required

• Proven leadership and team development capabilities

• Certifications in make-up application are an advantage

• Strong analytical, organizational, and communication skills

• Ability to work in a fast-paced, high-service retail environment