Retail Sales Executive

Topserve Service Solutions, Inc.; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading service solutions provider is seeking an Education Executive to enhance its craftsmanship philosophy through effective education and in-store training. This role involves delivering hands-on training in retail settings, mentoring staff, and collaborating with various teams to drive client engagement. The ideal candidate will have 3–5 years of relevant experience, fluency in English, and a passion for fragrance and client experience, alongside proficiency in Microsoft Office. Willingness to travel for store visits is essential.

Qualifications

• 3–5 years’ experience in education, training, retail, or brand roles.
• Passion for fragrance, craftsmanship, and client experience.
• Comfortable with reporting and KPIs.

Responsibilities

• Deliver face-to-face training and mentoring in stores.
• Identify training needs and support onboarding and product launches.
• Monitor service standards and implement action plans.

Skills

Fluent in English

Strong presentation skills

Facilitation skills

High emotional intelligence

Relationship-building

Tools

Microsoft Office

Job description

We are looking for an Education Executive to elevate Le Labo’s craftsmanship philosophy through impactful education, in-store coaching, and meaningful partnerships. This is a field-focused role (70% in-store), empowering our lab souls with strong product knowledge, service excellence, and sensorial storytelling.

What You’ll Do

• Deliver face-to-face training, coaching, and mentoring in stores to drive productivity and client engagement
• Identify training needs and support onboarding, Quarterly Dispatch, and new product launches.
• Monitor Mystery Shopper results and implement action plans to improve service standards
• Conduct regular in-store coaching using Le Labo tools and KPIs
• Support lifestyle marketing through 1:1 sessions and amenities partnerships
• Identify, pitch, and manage local amenities partners aligned with Le Labo’s brand DNA
• Track training performance and prepare monthly education and partnership reports
• Collaborate cross-functionally with Retail, Marketing, Consumer Engagement, and Global Education teams

What We’re Looking For

• 3–5 years’ experience in education, training, retail, or brand roles
• Fluent in English with strong presentation and facilitation skills
• Passion for fragrance, craftsmanship, and client experience
• Relationship-builder with high emotional intelligence
• Comfortable with reporting, KPIs, and Microsoft Office tools
• Willing to travel for store visits and partner trainings