Retail CX Champion - Elevate Service & Sales

Globe; Dumaguete; Presencial; PHP 201 000 - 290 000; Tempo integral

Resumo da oferta

Globe is seeking a Customer Experience Ambassador to optimize the performance of Globe retail stores by delivering exceptional customer service, efficient operations, and strong sales results. You will assist walk-in subscribers, demonstrate products, process documents, and perform cashiering while upholding 5S standards and timely communication with the Credit Library.

This role requires reliability, teamwork, and a customer-first mindset to help Globe remain a leader in the Philippine digital

Qualificações

• Experience in customer service or retail is preferred.
• Willing to work in a dynamic store environment.
• Strong communication and problem-solving skills.

Responsabilidades

• Assist walk-in subscribers with concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve documents from subscribers, perform timely customer delivery and achieve team targets.
• Complies with shift schedules and attendance policy including OT pre-approval.
• Maintain clean workstation and adhere to 5S standards and company policies.
• Execute cashiering functions and process payments, postpaid/prepaid stock allocations.
• Monitor and resolve after-sales transactions; route to support groups as needed.
• Ensure proper monitoring and timely transmittal of subscriber documents to Credit Library.

Descrição da oferta de emprego

Globe is seeking a Customer Experience Ambassador to optimize the performance of Globe retail stores by delivering exceptional customer service, efficient operations, and strong sales results. You will assist walk-in subscribers, demonstrate products, process documents, and perform cashiering while upholding 5S standards and timely communication with the Credit Library.

This role requires reliability, teamwork, and a customer-first mindset to help Globe remain a leader in the Philippine digital