Customer Experience Ambassador

Globe Telecom; Baguio; On-site; PHP 240,000 - 320,000; Full time

Job summary

Globe Telecom is seeking a Retail Specialist for its stores to optimize store performance and customer experience. You will assist walk-in subscribers, sell products, perform demos, and support cashiering while ensuring timely processing of documents and adherence to 5S standards.

The role focuses on achieving sales targets, delivering excellent service, and coordinating with the team to maintain efficient store operations and a positive customer experience.

Qualifications

• Strong customer service and communication skills to assist walk-in customers.
• Ability to sell products and services and perform product demonstrations.
• Experience with cashiering and handling transactions when needed.
• Willingness to work in shifts and maintain clean, organized work area.

Responsibilities

• Assist walk-in subscribers with concerns and queries.
• Sell all products and services to walk-in customers.
• Perform product demonstrations to showcase features.
• Process documents from subscribers and ensure timely submission.
• Support timely customer delivery and help the team hit targets.
• Maintain 5S standards and keep workspace clean and compliant.
• Assist with cashiering duties and encode transactions accurately.
• Monitor after-sales transactions and forward to relevant teams.
• Ensure subscriber documents reach Credit Library and other groups promptly.

Skills

Customer service

Sales skills

Cashiering

Product demonstrations

Store operations

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Duties And Responsibilities

• Assist walk-in subscribers with their concerns and queries.
• Sells all products and services to walk in customers.
• Performs product demonstrations.
• Accept, screen, evaluate and approve of documents received from subscribers,
• Practice timely and efficient customer delivery thereby achieving targets for the
• entire team
• Complies to agreed shift schedules.
• Complies to attendance policy including pre approval of OT availment. Keep his/her own workplace always clean, compliant to established 5S standards

compliant to the established policies set by the company.

• Execute functions as required by Iris system policies and procedures (i.e. perform cashiering functions including payments, accept and sell postpaid/prepaid stocks allocated by the Inventory
• Custodian).
• Ensure proper monitoring and resolution of after-sales transactions.
• Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office.
• Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
• Able to function as custodian or cashier as the need arises.

KPIs

• Achieve Store’s sales & revenue targets
• Achieve favorable results for Line Wait and CSAT/MSP ensuring customer service delivery targets are made
• Achieve all standards in SLA- all transactions
• Achieve minimal or ZERO exceptions
• Full training compliance i.e. attendance and passing of all examinations.

Top 3-5 Deliverables

• Achieving and exceeding sales targets.
• Maintaining high levels of customer satisfaction.
• Implementing effective visual merchandising strategies.
• Optimizing store operations for efficiency and profitability.
• Developing and leading a high-performing store team.

Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.