Entry-Level CSR – Onsite, Paid Training & Growth

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training from Day 1

Continuous learning and upskilling

Career growth opportunities

Full-time onsite employment

Job summary

Caldwell Communications is hiring a Customer Service Representative in Quezon City. This onsite role welcomes fresh graduates with strong English and a customer‑focused mindset. You will handle inquiries, resolve problems, and learn multiple systems from day one.

The position offers a guaranteed training period, even for newcomers, and opportunities for growth within the company as you gain experience. Full‑time onsite work with shifting schedules.

Qualifications

• High School or Senior High School graduate.
• No prior BPO or call center experience required.
• Fresh graduates welcome and career shifters encouraged.
• Good English communication and customer service skills.
• Willing to learn new systems and work onsite.

Responsibilities

• Assist customers through phone, chat, or other support channels.
• Answer questions and provide accurate information.
• Handle account, product, or service concerns.
• Process customer requests and updates.
• Provide appropriate solutions to customer concerns.
• Document customer interactions accurately.
• Escalate complex issues when needed.
• Follow company procedures and service standards.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Strong English

Customer service

Typing skills

Basic computer skills

Education

High School graduate

Job description

Caldwell Communications is hiring a Customer Service Representative in Quezon City. This onsite role welcomes fresh graduates with strong English and a customer‑focused mindset. You will handle inquiries, resolve problems, and learn multiple systems from day one.

The position offers a guaranteed training period, even for newcomers, and opportunities for growth within the company as you gain experience. Full‑time onsite work with shifting schedules.