Retail Customer Care Specialist – Flexible Growth

Recruitify_HR; Baguio; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Career development

Training programs

Flexible schedule

Team culture

Job summary

Talent Outsourcing Channel Solutions' in Baguio City Benguet is seeking Retail Account Customer Service Agents to join our dynamic team. This full-time role places you as the primary contact for our retail clients, handling inquiries, resolving issues, and ensuring a positive brand experience.

You will answer calls, provide information, document interactions, and collaborate with teams to maintain service excellence while embracing ongoing training and career development opportunities.

Qualifications

• At least 1 year in customer service or call center.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making abilities.
• Able to work in a fast-paced, high-volume environment.
• Proficient with computer systems and CRM tools.
• Positive attitude and commitment to customer satisfaction.
• Knowledge of retail industry is a plus.

Responsibilities

• Answer and respond to incoming customer calls professionally.
• Provide accurate information and resolve queries and complaints.
• Document interactions and maintain detailed records.
• Identify and escalate complex issues to the appropriate team.
• Actively listen to customers and empathize with their needs.
• Adhere to company policies to ensure consistent service.
• Continuously improve knowledge and skills to enhance experience.

Skills

Customer service

Communication

CRM tools

Problem-solving

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions' in Baguio City Benguet is seeking Retail Account Customer Service Agents to join our dynamic team. This full-time role places you as the primary contact for our retail clients, handling inquiries, resolving issues, and ensuring a positive brand experience.

You will answer calls, provide information, document interactions, and collaborate with teams to maintain service excellence while embracing ongoing training and career development opportunities.