Virtual Customer Service Agent — Flexible Hours & Growth

TalentSync Training and Development; Cagayan de Oro; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Comprehensive health and wellness

Career development opportunities

Flexible work arrangements

Collaborative team environment

Job summary

TalentSync Training and Development is hiring a Customer Service Agent for a full-time, virtual role based in Cagayan de Oro, Misamis Oriental. You will handle inquiries across phone, email, and chat, delivering accurate information and empathetic support to a diverse client base.

The role emphasizes problem-solving, detailed record-keeping, and collaboration with cross-functional teams to enhance the customer experience.

Qualifications

• Previous experience in a customer service or call centre role.
• Telecommunications experience preferred.
• Strong communication and interpersonal skills.
• Ability to document customer interactions clearly.
• Flexible to work in a virtual environment.
• Commitment to delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Provide accurate and timely information about products and services.
• Troubleshoot and resolve issues in a professional manner.
• Maintain detailed records of interactions and follow up as needed.
• Identify opportunities to improve customer experience and provide feedback.
• Collaborate with cross-functional teams to ensure seamless support.

Skills

Communication skills

Interpersonal skills

Problem-solving

Computer literacy

Customer service

Job description

TalentSync Training and Development is hiring a Customer Service Agent for a full-time, virtual role based in Cagayan de Oro, Misamis Oriental. You will handle inquiries across phone, email, and chat, delivering accurate information and empathetic support to a diverse client base.

The role emphasizes problem-solving, detailed record-keeping, and collaboration with cross-functional teams to enhance the customer experience.