Technical Support Specialist — Customer‑Centric Troubleshooter

TalentSync Training and Development

Misamis Oriental

On-site

PHP 201,000 - 312,000

Full time

7 days ago

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Job summary

TalentSync Training and Development in Cagayan de Oro Misamis Oriental is seeking a full-time Technical Support Representative. You will handle customer inquiries via phone, email, and live chat, diagnose issues, and provide troubleshooting to ensure a positive customer experience.

You will document interactions, escalate complex problems, and collaborate with cross-functional teams to improve support processes.

Qualifications

Proven experience in a technical support or customer service role, preferably in the call centre or customer service industry.
Strong problem-solving and troubleshooting skills with the ability to quickly identify and resolve customer issues.
Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and easy-to-understand manner.
Proficient in using computer systems and software applications.
A positive, customer-centric attitude and the ability to remain calm under pressure.
Strong attention to detail and the ability to multitask effectively.

Responsibilities

Respond promptly and courteously to customer inquiries and requests via phone, email, and online chat.
Diagnosing and resolving technical issues related to TalentSync's products and services.
Documenting customer interactions and maintaining accurate records.
Escalating complex issues to the appropriate team or management as needed.
Collaborating with cross-functional teams to improve customer support processes and procedures.
Providing feedback on product improvements and enhancements.