Retail Assistant

Aslan Retail Store; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A retail company in Iloilo City seeks a Retail Assistant to deliver excellent customer service, manage stock, and maintain store organization. Responsibilities include assisting customers, operating the cash register, and ensuring store cleanliness. Ideal candidates possess strong communication skills and a positive attitude. Flexible hours required.

Qualifications

• Strong customer service skills with a friendly and approachable demeanor.
• Previous retail or customer service experience is a plus but not always required.

Responsibilities

• Greet and assist customers in a friendly manner.
• Assist with merchandising products on the shop floor.
• Operate the cash register and handle customer transactions.
• Maintain cleanliness and organization of the sales floor.

Skills

Excellent communication and interpersonal skills

Strong customer service skills

Ability to work in a fast-paced environment

Basic math skills

Team player with a positive attitude

Job description

Overview

As a Retail Assistant, you will be responsible for delivering exceptional customer service, supporting the day-to-day operations of the store, and ensuring that the store environment is clean, organized, and welcoming. You will assist customers with product selection, handle transactions, and help with stock management.

Responsibilities

• Customer Service: Greet and assist customers in a friendly and professional manner. Help customers find the products they are looking for and provide information about product features and benefits. Handle customer queries, complaints, and returns efficiently and professionally. Offer personalized recommendations and upsell where appropriate.
• Sales and Stock Management: Assist with merchandising products on the shop floor, ensuring they are attractively displayed and well-stocked. Check stock levels and report low inventory to management. Assist with receiving, unpacking, and organizing new stock deliveries.
• Point of Sale (POS) Operations: Operate the cash register and handle customer transactions, including cash, credit/debit card payments, and returns. Process refunds, exchanges, and store credits as per company policy.
• Store Maintenance: Maintain cleanliness and organization of the sales floor, including shelves, displays, and fitting rooms. Ensure the store is tidy, safe, and complies with health and safety standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic math skills for handling transactions and cash management.
• A team player with a positive attitude and a strong work ethic.
• Previous retail or customer service experience is a plus but not always required.

Working Conditions

• Flexible working hours, including evenings, weekends, and holidays.
• The role may involve standing for long periods and lifting boxes or stock.