Retail Assistant

Villacrucis RTW; Iloilo City; On-site; PHP 133,920 - 200,880; Full time

Job summary

A retail establishment in Iloilo City is seeking a Retail Assistant to provide excellent customer service, maintain a clean store environment, and support daily operations. The role requires effective communication skills, attention to detail, and a friendly attitude. Experience in retail or customer service is beneficial but not mandatory. Flexibility in scheduling is essential for this position.

Qualifications

• Prior experience in retail, sales, or customer service is a plus but not always required.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Greet and assist customers with inquiries and purchases.
• Keep the store clean, tidy, and visually appealing.
• Monitor stock levels and report shortages to the manager.
• Collaborate with team members to achieve sales goals.
• Adhere to company policies and procedures.

Skills

Customer Service

Communication

Sales

Teamwork

Attention to Detail

Problem-Solving

Numeracy

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Job description

Job Description

The Retail Assistant is responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the store’s day-to-day operations. The role requires effective communication skills, attention to detail, and a friendly attitude to ensure a positive shopping experience for customers.

Key Responsibilities

• Customer Service: Greet and assist customers with their inquiries and purchases. Provide product knowledge and recommendations to meet customer needs. Resolve customer complaints or escalate them to the manager if necessary. Operate the cash register and handle cash, credit, and digital payments. Process returns, exchanges, and refunds in accordance with store policies.
• Store Maintenance: Keep the store clean, tidy, and visually appealing. Organize and restock shelves, displays, and storage areas. Assist in setting up promotional displays and signage.
• Inventory Management: Monitor stock levels and report shortages to the manager. Assist with stock replenishment, deliveries, and inventory counts.
• Team Support: Collaborate with team members to achieve sales goals. Follow instructions from supervisors regarding daily tasks and priorities.
• Compliance: Adhere to company policies and procedures. Maintain awareness of loss prevention and security procedures.

Qualifications

• Education: High school diploma or equivalent (some employers may not require this).
• Experience: Prior experience in retail, sales, or customer service is a plus but not always required. Familiarity with point-of-sale (POS) systems is advantageous.
• Skills: Customer Service, Communication, Sales, Teamwork, Attention to Detail, Problem-Solving, Numeracy.
• Personal Attributes: Friendly, approachable, reliable, punctual, adaptable, and able to work under pressure in a fast-paced environment.
• Physical Requirements: Ability to stand, walk, and perform physical tasks (e.g., lifting and moving stock) for extended periods. Comfortable working in a dynamic retail environment with varying workloads.
• Availability: Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Compliance: Adherence to company policies, dress code, and store safety standards. Additional requirements may depend on store type or employer expectations.

Additional Information

Excellent communication, inventory management, sales, attention to detail, and customer management skills are valuable for this role.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property.