Retail Assistant

Reliable; Davao del Sur; On-site; PHP 167,400 - 279,000; Full time

Job summary

A well-known retail company in Davao del Sur is looking for a Customer Service Associate to assist customers and ensure an enjoyable shopping experience. Responsibilities include providing product information, managing stock, and handling cash transactions. Ideal candidates will have strong communication skills, a high school diploma, and a willingness to work in a team. Previous retail experience is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills to engage and assist customers.
• Effective communication skills in person and via phone/email.

Responsibilities

• Greet and assist customers, ensuring a positive shopping experience.
• Operate cash handling processes accurately and efficiently.
• Organize and replenish shelves while maintaining stock levels.

Skills

Customer Service Skills

Communication Skills

Basic Math Skills

Teamwork

Attention to Detail

Physical Stamina

Adaptability

Previous Retail Experience

Education

High school diploma or equivalent

Job description

• Customer Service: Greet and assist customers, providing product information, answering queries, and ensuring a positive shopping experience.
• Sales Support: Assist with product recommendations, promote store promotions, and help customers find the right items, contributing to sales targets.
• Stock Management: Organize and replenish shelves, ensure products are neatly displayed, and maintain stock levels throughout the store.
• Cash Handling: Operate the point-of-sale (POS) system, process transactions accurately, and handle payments, including cash, credit, or digital transactions.
• Store Maintenance: Ensure the store is clean, organized, and visually appealing by maintaining cleanliness in aisles, displays, and changing rooms.
• Returns and Exchanges: Handle returns, exchanges, and customer complaints in accordance with store policies, ensuring a positive resolution.

• Education: High school diploma or equivalent (further education is a plus but not required).
• Customer Service Skills: Strong ability to engage with customers, offer assistance, and resolve issues to ensure satisfaction.
• Communication Skills: Clear and effective communication with customers and team members, both in person and via phone/email.
• Basic Math Skills: Ability to handle cash transactions, process payments, and give change accurately.
• Teamwork: Ability to work well in a team environment, assisting colleagues and contributing to store goals.
• Attention to Detail: Ensure that products are correctly stocked, priced, and displayed, maintaining a neat and organized store environment.
• Physical Stamina: Ability to stand for long periods, move merchandise, and occasionally lift light to moderate weight.
• Adaptability: Willingness to take on a variety of tasks, such as working at the checkout, restocking shelves, and assisting with promotions.
• Previous Retail Experience (preferred but not required): Experience in a similar role can be an advantage but is not mandatory.