Retail Account Agent | Paid Training

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

Competitive pay and incentives

Opportunities for career growth

Job summary

A customer service consultancy is seeking Retail Customer Service Representatives in Navotas, Metro Manila. This role involves assisting shoppers with inquiries, purchases, and returns while delivering excellent service. Candidates must be high school graduates, possess strong English communication skills, and be detail-oriented. The company offers competitive pay, opportunities for career growth, and a team-oriented work environment, while requiring onsite work availability.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills and customer-focused mentality.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Interpersonal skills

Education

High School or Senior High School graduate

College preferred

Tools

Retail POS systems

MS Excel basics

CRM systems

Job description

Caldwell Communications Consultancy Philippines

On-site - Navotas No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO

Job Overview

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication; Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment
• Customer Service Back Office Support Call Centre Interpersonal Skills Organizational Skills People Skills Problem Solving Strong Work Ethic

HR Manager Caldwell Communications Consultancy Philippines

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