Csr - Retail Agent | Paid Training | Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health Insurance

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Job summary

A leading communications consultancy in Metro Manila is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing exceptional service. Responsibilities include managing customer inquiries, providing product information, and assisting with transactions. Ideal candidates are high school graduates with strong English communication skills and a customer-focused attitude. This full-time position offers competitive pay, opportunities for growth, and a supportive work environment.

Qualifications

• Graduate of High School or Senior High School (College preferred).
• Strong English communication skills.
• Customer-focused and detail-oriented.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Interpersonal Skills

Organizational Skills

Strong Work Ethic

Technical Skills

People Skills

Team Player

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines

On-site - Pasig | No Exp Required | High/Senior High School | Full-time

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila
• Interpersonal Skills
• Organizational Skills
• Strong Work Ethic
• Technical Skills
• People Skills
• English Language proficiency
• Team Player

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Health & Wellness

Health Insurance, HMO

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• or other illegal situations.