Customer Service Representative

Tech Mahindra; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A prominent BPO company in Cebu City is seeking a Customer Service Representative for a Retail Account. The role involves handling customer inquiries, processing orders, and providing excellent service to ensure customer satisfaction. Ideal candidates must be at least high school graduates and possess strong communication and customer service skills. Freshers are encouraged to apply, and the position requires on-site presence.

Qualifications

• Must be at least a High School Graduate/SHS Graduate.
• FRESHERS are also welcome to apply.
• Must have excellent written and verbal communication skills.
• Must possess excellent customer service skills.
• Must have the knowledge and ability to navigate computer and web-based applications.
• Must be able to multitask and work with diverse people.
• Must be upbeat and highly motivated.
• Willing to work on-site.

Responsibilities

• Handle inquiries, process orders, and resolve issues.
• Provide excellent service to ensure customer satisfaction.

Skills

Excellent written and verbal communication skills

Excellent customer service skills

Ability to navigate computer and web-based applications

Multitasking

Motivation

Education

High School Graduate/SHS Graduate

Job description

As a Customer Service Representative for a Retail Account in a BPO environment, you will be the frontline contact for customers of retail brands. Your role is to provide excellent service by handling inquiries, processing orders, resolving issues, and ensuring customer satisfaction.

• Need to be at least High School Graduate/SHS Graduate.
• FRESHERS are also welcome to apply.
• Excellent written and verbal communication skills
• Excellent customer service skills
• Must have the knowledge and ability to navigate computer and web-based applications
• Can multitask and work with diverse people
• Upbeat and highly motivated
• Willing to work on-site.