Retail Account CSR - Open to Fresh Graduates

Otoproject Group; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Otoproject Group in the Philippines is seeking a customer support specialist to handle inbound inquiries related to retail products and services and assist customers with online orders, deliveries, returns, exchanges, and refunds.

You will provide accurate information on products, pricing, promotions, and store policies, document interactions in company systems, escalate complex concerns, and strive to meet quality, productivity and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.