Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Competitive salary package

Career growth and promotion opportunities

Supportive and friendly work environment

Job summary

Metacom Business Process Outsourcing Solution Inc. is seeking motivated individuals for the Customer Service Representative role under a Retail Account in Taguig, Metro Manila. This position is perfect for beginners looking to start a career in customer service, offering various responsibilities from handling inquiries to ensuring customer satisfaction. Benefits include paid training, competitive salary, and career growth opportunities in a supportive work environment.

Qualifications

• Willing to work on shifting schedules, weekends, and holidays.
• Computer literate and familiar with basic online tools.
• With or without BPO experience (Beginners are welcome!).

Responsibilities

• Handle customer inquiries about products, orders, and services.
• Provide accurate information regarding promotions and store policies.
• Maintain high-quality customer satisfaction in every interaction.

Skills

Good communication skills in English

Problem-solving and critical thinking skills

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Education

At least High School Graduate / Senior High School Graduate / College Level or Graduate

Job description

Customer Service Representative (Retail Account)

We are looking for motivated individuals to join our team as Customer Service Representatives under a Retail Account. This role is ideal for beginners who want to start a career in customer service while gaining experience in retail support and customer engagement.

Role Description

As a CSR for our Retail Account, you will assist customers with their orders, product inquiries, payments, returns, and delivery concerns. You will ensure a smooth shopping experience by providing accurate information and excellent customer support.

Key Responsibilities

• Handle customer inquiries about products, orders, and services
• Assist with order tracking, cancellations, returns, and refunds
• Provide accurate information regarding promotions and store policies
• Resolve customer issues in a timely and professional manner
• Maintain high-quality customer satisfaction in every interaction
• Escalate complex concerns to the appropriate team when necessary

Qualifications

• At least High School Graduate / Senior High School Graduate / College Level or Graduate
• With or without BPO experience (Beginners are welcome!)
• Good communication skills in English
• Willing to work on shifting schedules, weekends, and holidays
• Computer literate and familiar with basic online tools
• Strong communication and interpersonal skills
• Problem‑solving and critical thinking skills
• Ability to multitask in a fast‑paced environment
• Positive attitude and willingness to learn

What We Offer

• Paid training (perfect for beginners)
• Competitive salary package
• Career growth and promotion opportunities
• Supportive and friendly work environment
• Exposure to retail and e‑commerce operations

Benefits

• Government Mandated Benefits
• Insurance Health & Wellness – HMO
• Professional Development – Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave