Retail Account Rep: Grow Your Career in CDO | Up to ₱20K

Concentrix Philippines; Philippines; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Health benefits

Career growth

Flexible schedule

Job summary

Concentrix Philippines in Cagayan de Oro is hiring a Retail Account Representative for a full-time role. You will be the voice of our retail clients, delivering outstanding customer support and driving satisfaction through professional service delivery.

You will work in a fast-paced call centre, handling inbound/outbound calls, resolving issues, and promoting products and services. The role requires a high school diploma or equivalent, strong communication and listening skills, empathy,

Qualifications

• High school diploma or equivalent is required.
• Excellent telephone communication and professional articulation.
• Active listening to understand customer needs and concerns.
• Empathetic and patient demeanour with a customer-first approach.
• Strong problem-solving abilities and composure in challenging situations.
• Basic computer literacy and familiarity with CRM systems.
• Ability to multitask and manage time in a busy environment.
• Team player with a positive attitude and willingness to support colleagues.
• Willingness to work shift-based schedules, including weekends/public holidays if required.
• Call centre or customer service experience is advantageous but not essential.

Responsibilities

• Handle inbound customer calls professionally, addressing inquiries and resolving issues promptly.
• Process customer transactions accurately, including orders, returns, and exchanges.
• Provide product/service information, answer questions, and make recommendations.
• Follow company policies and comply with quality standards.
• Document customer interactions thoroughly for records and follow-up.
• Identify needs and escalate complex issues to supervisors or specialists.
• Contribute to team targets and performance metrics such as call handling time and customer satisfaction.
• Participate in training sessions to enhance product knowledge and service skills.
• Collaborate with team members and management to improve service quality.

Skills

Strong communication

Active listening

Problem solving

CRM systems

Multitasking

Team player

Shift flexibility

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Concentrix Philippines in Cagayan de Oro is hiring a Retail Account Representative for a full-time role. You will be the voice of our retail clients, delivering outstanding customer support and driving satisfaction through professional service delivery.

You will work in a fast-paced call centre, handling inbound/outbound calls, resolving issues, and promoting products and services. The role requires a high school diploma or equivalent, strong communication and listening skills, empathy,