Retail & E-Commerce Account Pro - Davao (Full-Time)

Concentrix Philippines; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines in Davao is seeking a Retail & E-Commerce Account Representative to join our growing team. This full-time role focuses on delivering outstanding customer service to our retail and e-commerce clients, resolving inquiries, processing orders, and maintaining client satisfaction.

You will work in a fast-paced environment, collaborate with colleagues across departments, and contribute to performance targets while developing your career within an industry-leading BPO provider.

Qualifications

• Strong communication skills, both written and verbal.
• Customer-focused mindset with genuine passion for helping others.
• Proficiency with computer systems and willingness to learn new software.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat, or other channels.
• Provide detailed product information and assist customers with purchasing decisions.
• Process orders, returns, and refunds accurately and efficiently.
• Resolve customer complaints and issues in a timely manner, ensuring satisfaction.
• Document all customer interactions and maintain detailed records in the system.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication skills

Customer service

Multi-tasking

Time management

Problem solving

Upselling and cross-selling

Team collaboration

Education

High school diploma

College degree (nice to have)

Tools

Computer systems

Job description

Concentrix Philippines in Davao is seeking a Retail & E-Commerce Account Representative to join our growing team. This full-time role focuses on delivering outstanding customer service to our retail and e-commerce clients, resolving inquiries, processing orders, and maintaining client satisfaction.

You will work in a fast-paced environment, collaborate with colleagues across departments, and contribute to performance targets while developing your career within an industry-leading BPO provider.