Customer Service Representative – Retail Account | CDO Site!

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for a Retail Account at our Cagayan de Oro site. You will handle inbound/outbound calls for product inquiries, order status, payments, returns, and complaints while delivering excellent service.

The role requires strong communication and problem-solving skills, and a commitment to customer satisfaction. On-site work in CDO with shifting schedules, weekends, and holidays is expected.

Qualifications

• Strong English communication and comprehension skills.
• Excellent customer service and problem-solving abilities.
• Willing to work onsite in Cagayan de Oro City.
• Willing to work on shifting schedules, weekends and holidays.
• Must be willing to undergo the recruitment and assessment process.

Responsibilities

• Handle customer inquiries regarding products, orders, payments, and services.
• Assist customers with returns, refunds, exchanges, and order concerns.
• Respond to customer complaints professionally and provide appropriate solutions.
• Make outbound calls when necessary to provide updates or follow up on customer concerns.
• Maintain accurate customer records and document interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets for customer satisfaction, productivity, and service quality.
• Escalate complex issues to the appropriate department when necessary.

Skills

English communication

Customer service

Problem solving

On-site work

Shift work

Education

Senior High School graduate

College undergraduates welcome

Job description

We are hiring a Customer Service Representative for a Retail Account at our Cagayan de Oro (CDO) site. The successful candidate will assist customers with product inquiries, order status, payments, returns, and complaints through inbound and outbound calls. This role requires strong communication skills, problem-solving abilities, and a commitment to providing excellent customer service while ensuring customer satisfaction.

Qualifications

• High school graduates under the old curriculum or Senior High School graduates are welcome to apply.

• College undergraduates and graduates are encouraged to apply.

• Call center experience is an advantage but not required.

• Good English communication and comprehension skills.

• Strong customer service and problem-solving abilities.

• Willing to work onsite in Cagayan de Oro City.

• Willing to work on shifting schedules, weekends, and holidays.

• Must be willing to undergo the recruitment and assessment process.

Key Responsibilities

• Handle customer inquiries regarding products, orders, payments, and services.

• Assist customers with returns, refunds, exchanges, and order concerns.

• Respond to customer complaints professionally and provide appropriate solutions.

• Make outbound calls when necessary to provide updates or follow up on customer concerns.

• Maintain accurate customer records and document interactions.

• Follow company policies, procedures, and quality standards.

• Meet performance targets for customer satisfaction, productivity, and service quality.

• Escalate complex issues to the appropriate department when necessary.