Onsite Retail Customer Service Rep – CDO | Shift Work

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for a Retail Account at our Cagayan de Oro site. You will handle inbound/outbound calls for product inquiries, order status, payments, returns, and complaints while delivering excellent service.

The role requires strong communication and problem-solving skills, and a commitment to customer satisfaction. On-site work in CDO with shifting schedules, weekends, and holidays is expected.

Qualifications

• Strong English communication and comprehension skills.
• Excellent customer service and problem-solving abilities.
• Willing to work onsite in Cagayan de Oro City.
• Willing to work on shifting schedules, weekends and holidays.
• Must be willing to undergo the recruitment and assessment process.

Responsibilities

• Handle customer inquiries regarding products, orders, payments, and services.
• Assist customers with returns, refunds, exchanges, and order concerns.
• Respond to customer complaints professionally and provide appropriate solutions.
• Make outbound calls when necessary to provide updates or follow up on customer concerns.
• Maintain accurate customer records and document interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets for customer satisfaction, productivity, and service quality.
• Escalate complex issues to the appropriate department when necessary.

Skills

English communication

Customer service

Problem solving

On-site work

Shift work

Education

Senior High School graduate

College undergraduates welcome

Job description

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for a Retail Account at our Cagayan de Oro site. You will handle inbound/outbound calls for product inquiries, order status, payments, returns, and complaints while delivering excellent service.

The role requires strong communication and problem-solving skills, and a commitment to customer satisfaction. On-site work in CDO with shifting schedules, weekends, and holidays is expected.