Start Your Career Journey Today! | Retail Account Hiring in CDO up to 20K

Concentrix Philippines; Philippines; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Health and wellness benefits

Career development

Advancement opportunities

Inclusive culture

Employee discounts

Performance incentives

Job summary

Concentrix Philippines in Cagayan de Oro is seeking an entry-level Retail Account Customer Service Representative to deliver outstanding support and build relationships with customers.

You will handle inquiries via phone, email, chat, and help with purchases, returns, and exchanges while learning our systems and contributing to team goals.

A high school diploma is required; strong communication, listening, empathy, and teamwork will help you succeed in a fast-paced, supportive environment.

Qualifications

• Strong communication, listening and problem-solving abilities are essential.
• Empathy and patience when dealing with customers in various situations.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Computer literacy and comfort with learning new systems and software.
• Reliability and commitment to attendance and punctuality.
• Willingness to work in a team-oriented environment and take feedback constructively.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels
• Provide product information, process orders, and assist customers with purchases and transactions
• Address customer complaints and concerns with professionalism and empathy, working towards swift resolution
• Document all customer interactions accurately in the system to maintain comprehensive records
• Process returns, refunds, and exchanges whilst ensuring compliance with retail policies
• Identify upselling and cross-selling opportunities whilst maintaining customer satisfaction as the priority
• Collaborate with team members and other departments to resolve complex customer issues
• Maintain product knowledge and stay informed about current promotions and inventory availability
• Meet performance metrics including call handling time, customer satisfaction scores, and quality standards
• Contribute to a positive team environment and support colleagues when needed

Skills

Strong communication

Active listening

Problem solving

Empathy

Multitasking

Computer literacy

Reliability

Teamwork

Education

High school diploma or equivalent

Job description

About us

Concentrix Philippines is a leading provider of customer service solutions, delivering exceptional support across multiple industries and markets. We are committed to creating a workplace where talented individuals can grow, develop, and thrive. Our company values innovation, excellence, and employee wellbeing, and we pride ourselves on building a diverse and inclusive team that reflects the communities we serve.

About the role

We are excited to offer a wonderful opportunity for individuals looking to start or advance their career journey. The Retail Account Customer Service Representative position is a full-time role based in Cagayan de Oro, Misamis Oriental. In this position, you will be the voice of our retail clients, providing outstanding customer support and building strong relationships with customers. This role is pivotal in ensuring customer satisfaction and loyalty, whilst contributing to the success of our retail partners. This is an excellent opportunity for entry-level candidates or those seeking to transition into a dynamic customer service environment.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone, email, chat, and other communication channels
• Provide product information, process orders, and assist customers with purchases and transactions
• Address customer complaints and concerns with professionalism and empathy, working towards swift resolution
• Document all customer interactions accurately in the system to maintain comprehensive records
• Process returns, refunds, and exchanges whilst ensuring compliance with retail policies
• Identify upselling and cross-selling opportunities whilst maintaining customer satisfaction as the priority
• Collaborate with team members and other departments to resolve complex customer issues
• Maintain product knowledge and stay informed about current promotions and inventory availability
• Meet performance metrics including call handling time, customer satisfaction scores, and quality standards
• Contribute to a positive team environment and support colleagues when needed

What we're looking for

• High school diploma or equivalent qualification
• Strong communication skills with the ability to articulate clearly and professionally
• Excellent listening and problem-solving abilities
• Patience and empathy when dealing with customers in various situations
• Ability to multitask and manage time effectively in a fast-paced environment
• Computer literacy and comfort with learning new systems and software
• Reliability and commitment to maintaining attendance and punctuality
• Flexibility to adapt to changing priorities and customer needs
• Previous customer service experience is advantageous but not required for entry-level candidates
• Willingness to work in a team-oriented environment and take feedback constructively

What we offer

Concentrix Philippines is dedicated to supporting your career development and personal wellbeing. We offer a competitive salary package with performance incentives and the opportunity to earn up to 20K. Beyond compensation, we provide:

• Comprehensive health and wellness benefits to support your physical and mental wellbeing
• Career development programmes and training opportunities to help you grow professionally
• Clear pathways for advancement within the company as you gain experience and skills
• A supportive and inclusive workplace culture that values diversity and collaboration
• Employee recognition programmes that celebrate outstanding performance
• Access to employee discounts and special programmes
• A dynamic team environment where your contributions are valued and appreciated