Sales Agent ( Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

Job summary

A customer service consulting firm located in Makati is seeking a motivated Sales Representative to assist customers and drive sales. This on-site role requires strong communication skills and a customer-first mindset to ensure satisfaction while achieving sales targets. Ideal candidates possess a high school diploma, and experience in sales or customer service is preferred. Candidates must demonstrate the ability to handle multiple tasks and foster strong relationships with customers.

Qualifications

• High school diploma or equivalent required. Associate's or bachelor's degree preferred.
• Previous experience in sales, retail, or customer service is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet and assist customers in person, over the phone, or via email/chat.
• Identify customer needs and recommend appropriate products or services.
• Promote and sell products while meeting or exceeding sales targets.

Skills

Strong communication and interpersonal skills

Ability to persuade, negotiate, and close sales

Excellent problem-solving and conflict-resolution skills

Basic computer skills (POS systems, CRM software, email, MS Office)

Positive attitude, reliability, and a customer-first mindset

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Job description

Caldwell Communications Consultancy Philippines

On-site - Makati Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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We are seeking a motivated and customer-focused Sales Representative (Customer Service Representative) to assist customers, drive sales, and deliver an excellent service experience. This role combines relationship-building, product knowledge, and problem-solving to ensure customer satisfaction while meeting sales goals.

Key Responsibilities

• Greet and assist customers in person, over the phone, or via email/chat
• Identify customer needs and recommend appropriate products or services
• Promote and sell products while meeting or exceeding sales targets
• Process orders, payments, returns, and exchanges accurately
• Respond to customer inquiries, complaints, and concerns in a timely and professional manner
• Maintain up-to-date knowledge of products, services, pricing, and promotions
• Build and maintain strong customer relationships to encourage repeat business
• Document customer interactions and update customer records as needed
• Collaborate with team members to achieve overall sales and service goals
• Follow company policies, procedures, and ethical standards

Qualifications & Skills

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous experience in sales, retail, or customer service is an advantage
• Strong communication and interpersonal skills
• Ability to persuade, negotiate, and close sales
• Excellent problem-solving and conflict-resolution skills
• Basic computer skills (POS systems, CRM software, email, MS Office)
• Ability to work in a fast-paced environment and handle multiple tasks
• Positive attitude, reliability, and a customer-first mindset
• Retail store, call center, office, or remote setting (depending on company)
• Sales targets and conversion rates
• Customer satisfaction scores
• Accuracy of transactions and documentation

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HR Manager Caldwell Communications Consultancy Philippines

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