Customer Service | Retail Account | Paid Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance, HMO

Competitive pay and incentives

Opportunities for career growth and skill development

Supportive, team-oriented work environment

Job summary

A customer service firm in Metro Manila is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns. Candidates should be detail-oriented with strong English communication skills and willing to work onsite. The role includes handling customer inquiries through various channels, maintaining records, and meeting quality standards. The company offers paid training and several benefits, fostering career growth in a supportive environment.

Qualifications

• Strong English communication skills required.
• Detail-oriented and customer-focused.
• Basic computer and multitasking skills are needed.
• Basic computer and multitasking skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Back Office Support

Call Centre

Interpersonal Skills

Technical Skills

Organizational Skills

Education

High School or Senior High School graduate

College preferred

Job description

Customer Service | Retail Account | Paid Training

Caldwell Communications Consultancy Philippines

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Qualifications

• Customer Service
• Problem Solving
• Team Player
• Strong Work Ethic
• Back Office Support
• Call Centre
• Interpersonal Skills
• Technical Skills
• Organizational Skills

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Job Benefits

• Medical Reimbursement
• Government Mandated Benefits
• Health Insurance, HMO

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