Sales Agent ( Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical reimbursement

Government mandated benefits

Health insurance

Job summary

A leading communications firm in Metro Manila, Philippines is seeking a motivated Sales Representative to provide excellent customer service, drive sales, and support customers effectively. Candidates should possess strong communication and interpersonal skills, and previous experience in sales or customer service is preferable. This full-time, on-site role offers a dynamic work environment and the opportunity to contribute to customer satisfaction while meeting sales goals.

Qualifications

• High school diploma or equivalent, associate’s or bachelor’s preferred.
• Previous experience in sales or customer service is an advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers in person, over the phone, or via email/chat.
• Promote and sell products while meeting sales targets.
• Document customer interactions and update records.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Basic computer skills

Sales negotiation

Education

High school diploma or equivalent

Tools

POS systems

CRM software

MS Office

Job description

Caldwell Communications Consultancy Philippines

On-site - Pasay Fresh Graduate/Student High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are seeking a motivated and customer-focused Sales Representative (Customer Service Representative) to assist customers, drive sales, and deliver an excellent service experience. This role combines relationship-building, product knowledge, and problem-solving to ensure customer satisfaction while meeting sales goals.

Key Responsibilities

• Greet and assist customers in person, over the phone, or via email/chat
• Identify customer needs and recommend appropriate products or services
• Promote and sell products while meeting or exceeding sales targets
• Process orders, payments, returns, and exchanges accurately
• Respond to customer inquiries, complaints, and concerns in a timely and professional manner
• Maintain up-to-date knowledge of products, services, pricing, and promotions
• Build and maintain strong customer relationships to encourage repeat business
• Document customer interactions and update customer records as needed
• Collaborate with team members to achieve overall sales and service goals
• Follow company policies, procedures, and ethical standards

Qualifications & Skills

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous experience in sales, retail, or customer service is an advantage
• Strong communication and interpersonal skills
• Ability to persuade, negotiate, and close sales
• Excellent problem-solving and conflict-resolution skills
• Basic computer skills (POS systems, CRM software, email, MS Office)
• Ability to work in a fast-paced environment and handle multiple tasks
• Positive attitude, reliability, and a customer-first mindset
• Retail store, call center, office, or remote setting (depending on company)
• Sales targets and conversion rates
• Customer satisfaction scores
• Accuracy of transactions and documentation

HR Manager Caldwell Communications Consultancy Philippines

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