Restaurant Supervisor

Table Group Inc.; Makati; On-site; PHP 180,000 - 300,000; Full time

Job summary

Table Group Inc. in Makati is seeking a Restaurant Supervisor to drive customer satisfaction and store profitability through strong leadership and day-to-day operational excellence.

You will recruit and mentor team members, handle customer queries, monitor financials, and adapt strategies to the local market to ensure competitive performance and compliant operations.

Qualifications

• 3+ years of experience in food and service industry, ideally in a store manager level.
• Excellent written, verbal and group communication and listening skills.
• Numerical and analytical knowledge to properly manage cash and financial records.
• Understanding of basic business management, general finance and budgeting functions, including profit and loss, balance sheet, and cash-flow management.

Responsibilities

• Meet Sales goals by recruiting, training, motivating, mentoring and appraising team members.
• Deal with customer queries and complaints.
• Determine marketing strategy changes by reviewing operating and financial statements.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Manage stock levels and make key decisions about stock control.
• Analyze and interpret trends to facilitate planning.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Manage all controllable costs to keep operations profitable.

Skills

Customer service

Team leadership

Communication

Numerical skills

Budgeting

Job description

About the role

The Restaurant Supervisor is responsible for ensuring high levels of customers' satisfaction through excellent customer service as well as monitoring the financial performance of the store. This position develops store strategies to raise the customer pool, expands store traffic and optimizes profitability.

Key responsibilities

• Meet Sales goals by recruiting, training, motivating, mentoring and appraising team members
• Deal with customer queries and complaints
• Determine marketing strategy changes by reviewing operating and financial statements
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Manage stock levels and make key decisions about stock control
• Analyze and interpret trends to facilitate planning
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Maintain the stability and reputation of the store by complying with legal requirements
• Manage all controllable costs to keep operations profitable

About you

• At least 3+ years of experience working in a food and service industry, ideally in a store manager level
• Excellent written, verbal and group communication and listening skills
• Numerical and analytical knowledge to properly manage cash and financial records
• Understanding of basic business management, general finance and budgeting functions, including profit and loss, balance sheet, and cash-flow management