Restaurant Supervisor

Table Group Inc.; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Table Group Inc. in Mandaluyong, Philippines, is seeking a Restaurant Supervisor to drive customer satisfaction and monitor the store’s financial performance. The role develops store strategies to raise the customer pool, expand store traffic and optimize profitability.

The successful candidate will lead service teams, manage stock levels, analyze sales trends and adjust operations to stay competitive in the local market. Strong communication, leadership and financial acumen are essential.

Qualifications

• Excellent written, verbal and group communication and listening skills.
• Numerical and analytical knowledge to properly manage cash and financial records.
• Understanding of basic business management, general finance and budgeting functions, including profit and loss, balance sheet, and cash-flow management.

Responsibilities

• Meet Sales goals by recruiting, training, motivating, mentoring and appraising team members
• Deal with customer queries and complaints
• Determine marketing strategy changes by reviewing operating and financial statements
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Manage stock levels and make key decisions about stock control
• Analyze and interpret trends to facilitate planning
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Manage all controllable costs to keep operations profitable
• Analyze sales figures and forecast future sales

Skills

Communication

Team leadership

Financial literacy

Analytical skills

Customer service

Job description

About the role

The Restaurant Supervisor is responsible for ensuring high levels of customers' satisfaction through excellent customer service as well as monitoring the financial performance of the store. This position develops store strategies to raise the customer pool, expands store traffic and optimizes profitability.

Key responsibilities

• Meet Sales goals by recruiting, training, motivating, mentoring and appraising team members

• Deal with customer queries and complaints

• Determine marketing strategy changes by reviewing operating and financial statements

• Complete store operational requirements by scheduling and assigning employees; following up on work results

• Manage stock levels and make key decisions about stock control

• Analyze and interpret trends to facilitate planning

• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

• Manage all controllable costs to keep operations profitable

• Analyze sales figures and forecast future sales

About you

• At least 3+ years of experience working in a food and service industry, ideally in a store manager level

• Excellent written, verbal and group communication and listening skills

• Numerical and analytical knowledge to properly manage cash and financial records

• Understanding of basic business management, general finance and budgeting functions, including profit and loss, balance sheet, and cash-flow management