Restaurant Supervisor

Brewers-Haven Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Brewers-Haven Inc. is looking for a dedicated Shift Supervisor in Makati, Metro Manila. This role involves overseeing daily operations to provide a seamless guest experience and efficient management of the staff. Key responsibilities include training employees, managing budgets, ensuring high standards of service, and developing strategies to retain and attract customers. Candidates should be proactive and adaptable, with a strong commitment to service excellence, and a deep knowledge of the restaurant offerings.

Responsibilities

• Manage day-to-day operations of the restaurant.
• Delegate tasks to restaurant staff and supervise their performance.
• Lead the staff in actively learning the products and services.
• Train employees on customer service best practices.
• Prepare weekly work schedules for staff.
• Ensure restaurant expenses are within budget.
• Coordinate with purchaser and order supplies as needed.
• Take inventory of restaurant supplies and order new stock.
• Verify correct items and quantities upon delivery.
• Maintain updated records of revenues and expenses.
• Manage dining reservations.
• Suggest new menu items based on feedback.
• Advise staff on resolving customer issues.
• Resolve customer complaints regarding food quality.
• Ensure cafe areas meet sanitation and safety standards.
• Nurture friendly relationships with customers.
• Identify strategies to retain and attract customers.
• Keep an in-depth knowledge of the restaurant menu.
• Update signages and displays to attract customers.
• Open or close the restaurant as necessary.
• Inform the next Shift Supervisor about pending tasks.
• Report maintenance and training needs.

Job description

Oversees daily operations, ensuring a seamless guest experience and efficient management of staff. This role involves supervising front‑of‑house and back‑of‑house activities, maintaining high service standards, and driving operational excellence to meet business objectives.

Responsibilities

• Manage day-to-day operations of the restaurant
• Delegate tasks to restaurant staff and supervise their performance.
• Lead the staff in actively learning the products, services, and campaigns / updates of the brand.
• Train employees on customer service best practices.
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Ensuring that all restaurant expenses are within budget and identifying ways to decrease operational costs.
• Coordinate with purchaser and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients).
• Taking inventory of restaurant supplies and ordering new stock as needed.
• Receiving delivered restaurant supplies and verifying that the correct items and quantities have been delivered.
• Maintain updated records of daily, weekly, and monthly revenues and expenses.
• Manage dining reservations.
• Suggesting new menu items based on customers' preferences and feedback.
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Resolving customer complaints regarding food quality and customer service and escalating these whenever necessary.
• Ensure all cafe areas meet sanitation and safety standards.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.
• Identifying strategies to retain and attract customers.
• Keep an in-depth knowledge of the restaurant menu, beverages, and other product offerings.
• Updating signages and displays to attract customers such as the store merchandise shelves.
• Open or close the restaurant (when responsible for the first or last shift).
• Inform the next Shift Supervisor about pending tasks.
• Report maintenance and training needs.