Restaurant Shift Leader - Guest Experience & Ops

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is looking for a Restaurant Manager to guide QSCH procedures, lead storefront operations, and ensure an outstanding dining experience for every guest.

You will supervise the floor during peak hours, maintain store cleanliness and equipment, resolve guest concerns, and implement local marketing programs to boost trials and loyalty.

Qualifications

• Bachelor's degree or equivalent in F&B/ Hospitality or related field.
• Preferably experience as Shift Manager/Store Supervisor in F&B.
• Experience with QSCH or restaurant checklists is a plus.

Responsibilities

• Oversee QSCH procedures and ensure store readiness for shifts.
• Lead floor operations to deliver excellent service during peak hours.
• Maintain cleanliness and equipment condition across all areas.
• Resolve guest concerns promptly and professionally.
• Coordinate local marketing programs to drive trials and loyalty.
• Convene regular team meetings and recognize top performers.
• Administer Key Management System to influence sales and profits.

Skills

People management

Guest service

Operations management

Marketing coordination

Education

Bachelor's degree in F&B / Hospitality or equivalent

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is looking for a Restaurant Manager to guide QSCH procedures, lead storefront operations, and ensure an outstanding dining experience for every guest.

You will supervise the floor during peak hours, maintain store cleanliness and equipment, resolve guest concerns, and implement local marketing programs to boost trials and loyalty.