Restaurant Operations Lead: Guest Experience & Growth

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Cavite City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is hiring a Restaurant Manager to oversee store operations, lead shifts, and ensure exceptional guest experiences. You will drive QSCH compliance, maintain cleanliness, and mentor the team to deliver consistent service excellence.

The role focuses on managing opening/closing procedures, peak-hour performance, and implementing local marketing initiatives to boost guest visits and loyalty.

Qualifications

• Bachelor's/College Degree in Food & Beverage Services Management or equivalent.

Responsibilities

• Manage opening/mid shift procedures and ensure QSCH Restaurant Checklist execution.
• Lead floor operations during peak hours with focus on service quality and guest experience.
• Maintain cleanliness and organization of dining area, restrooms, kitchen and prep areas.
• Ensure timely serving times and product quality standards; resolve guest concerns promptly.
• Manage closing shift procedures and ensure store is prepared for next day.

Skills

Leadership

People management

Guest service

Communication

Education

Bachelor's/ College Degree in Food & Beverage Services Management or related

Job description

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is hiring a Restaurant Manager to oversee store operations, lead shifts, and ensure exceptional guest experiences. You will drive QSCH compliance, maintain cleanliness, and mentor the team to deliver consistent service excellence.

The role focuses on managing opening/closing procedures, peak-hour performance, and implementing local marketing initiatives to boost guest visits and loyalty.