Residential Care Chat Specialist – First-Call Resolution Pro

Full Potential Solutions, Inc.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Full Potential Solutions, Inc. is seeking a Residential Care Chat Representative in the Philippines to ensure customer satisfaction and achieve performance metrics.

You will document interactions, resolve issues promptly, and follow established procedures while staying informed about market trends and competitive offers. The role emphasizes first contact resolution and maintaining strong customer relationships.

Qualifications

• Experience in a call center or customer service role.
• Billing experience is preferred as part of customer inquiries.
• Basic internet troubleshooting skills are required.

Responsibilities

• Maintain high customer satisfaction across interactions.
• Document interactions accurately for each customer contact.
• Resolve issues efficiently and aim for first call resolution.
• Offer products and services by consulting with customers.

Skills

Good communication

Customer service

Negotiation

KPI driven

Flexibility

Education

Senior High School or equivalent

Tools

Windows OS

Job description

Full Potential Solutions, Inc. is seeking a Residential Care Chat Representative in the Philippines to ensure customer satisfaction and achieve performance metrics.

You will document interactions, resolve issues promptly, and follow established procedures while staying informed about market trends and competitive offers. The role emphasizes first contact resolution and maintaining strong customer relationships.