Client Care Specialist - First-Call Resolution & Growth

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

Retirement/Life Insurance for Qualified Staff

Work-life Balance Processes and Programs

Job summary

A communications consultancy in Mandaluyong is looking for candidates for their team. The role involves communicating with customers to resolve issues and match their needs with available services. They offer a friendly work environment with performance incentives, competitive salary, and various employee benefits such as healthcare and retirement insurance. No experience is needed, making this an excellent opportunity for entry-level candidates seeking career growth.

Qualifications

• No experience required.

Responsibilities

• Communicates with customer on the phone or written correspondence.
• Resolves customer issues on the first call/contact whenever possible.
• Matches customers’ demands to Clients’ products and solutions.
• Uses influencing abilities to recover from objections.
• Communicates specific information to internal and external clients.

Job description

A communications consultancy in Mandaluyong is looking for candidates for their team. The role involves communicating with customers to resolve issues and match their needs with available services. They offer a friendly work environment with performance incentives, competitive salary, and various employee benefits such as healthcare and retirement insurance. No experience is needed, making this an excellent opportunity for entry-level candidates seeking career growth.