Customer Care Specialist — First-Call Resolution

Career Professionals, Inc.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing firm in Manila is looking for individuals to manage customer inquiries across various platforms. This role involves responding to calls and chats, resolving complaints, and maintaining a high level of customer satisfaction. Candidates should be empathetic communicators and capable of securely handling customer data. The job requires adherence to company guidelines and performance metrics while working in shifts using various software applications.

Responsibilities

• Respond to customer inquiries via calls, email, or chat.
• Diagnose issues and provide accurate information to customers.
• Maintain a positive and professional attitude in communications.
• Handle sensitive customer data securely and document interactions.
• Follow company policies and procedures while using databases.
• Meet productivity goals and service level agreements.

Job description

A customer service outsourcing firm in Manila is looking for individuals to manage customer inquiries across various platforms. This role involves responding to calls and chats, resolving complaints, and maintaining a high level of customer satisfaction. Candidates should be empathetic communicators and capable of securely handling customer data. The job requires adherence to company guidelines and performance metrics while working in shifts using various software applications.