Remote Client Success Specialist (PH)

First Advantage Corporation; Manila; Hybrid; PHP 420,000 - 700,000; Full time

Job summary

First Advantage Corporation is seeking a Customer Success Associate (PHILIPPINES Remote) to serve as the primary contact for clients, manage case-related concerns, ensure service delivery, and maintain payment and SLA compliance. The role emphasizes proactive communication, attention to detail, and building trust for client satisfaction.

You will engage in day-to-day client interaction, monitor cases for timely delivery, review documentation, and collaborate with internal teams to resolve

Qualifications

• Bachelor’s degree in business or related field.
• 1–2 years in client-facing roles and client management.
• Experience coordinating, supporting accounts, operations, or customer engagement.
• Excellent written and verbal communication; strong documentation and tracking skills.

Responsibilities

• Serve as the go-to expert for client queries and case requirements.
• Day to day client interaction (client query support).
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate with clients about delays or updates.
• Management and ownership of the client SLA.
• Case governance resulting in achieving client SLA’s.
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports with accuracy and professionalism.

Skills

Strong communication

Highly organized

Proactive, customer-focused

Independent work

Education

Bachelor’s degree in business

Job description

First Advantage Corporation is seeking a Customer Success Associate (PHILIPPINES Remote) to serve as the primary contact for clients, manage case-related concerns, ensure service delivery, and maintain payment and SLA compliance. The role emphasizes proactive communication, attention to detail, and building trust for client satisfaction.

You will engage in day-to-day client interaction, monitor cases for timely delivery, review documentation, and collaborate with internal teams to resolve